Enghouse Interactive France / Eptica
Entity
Description
  • Value proposition

    [Automatic translation follows] Enghouse helps contact centers to give value to customer conversations and to offer a unique experience.

    Enghouse Interactive France (ex Eptica) is the leader in intelligent platforms for the customer experience, a key link in the business value chain. More than 400 brands entrust Enghouse management of their customer relations (voice, self-service, email, cat, video, messenger, social networks) as well as the customer's voice analysis thanks to Vecko, the only customer intelligence solution of the French market. The EPTICA software continuation has a unique technology based on a hybrid AI (Automatic Natural Language Treatment (Taln), Text Analytics, Machine Learning) adapted to specific customer relations issues in order to increase customer satisfaction and competitiveness of customer service, and provide intelligence brands to improve the experience on the entire customer journey.

    Digital Customer Commitment, Multicharennel Customer Experience, Multicharennel Customer Software, Self-Service Web, Natural Language Processing, Knowledge Management, Email Management, AI, Web Chat, Customer Service, Linguistic Technology, Customer Experience Intelligence, Customer Intelligence, Actionable Insights, Omnicanal customer service, customer voice, semantic analysis, and contact center software

  • Original language

    Enghouse aide les centres de contact à donner de la valeur aux conversations client et à proposer une expérience unique.

    Enghouse Interactive France (ex Eptica) est le leader des plateformes intelligentes pour l’expérience client, maillon clé de la chaîne de valeur des entreprises. Plus de 400 marques confient Enghouse la gestion de leur relation client (voix, self-service, email, chat, video, messenger, réseaux sociaux) ainsi que l’analyse de la voix du client grâce à vecko, la seule solution d'intelligence client du marché français. La suite de logiciels Eptica embarque une technologie unique fondée sur une IA hybride (Traitement Automatique du Langage Naturel (TALN), Text Analytics, Machine Learning) adaptée aux problématiques spécifiques de la relation client afin d’augmenter la satisfaction client et la compétitivité du service client, et fournir aux marques de l’intelligence pour améliorer l’expérience sur tout le parcours client.

    Digital Customer Engagement, Multichannel Customer Experience, Multichannel Customer Engagement Software, Web Self-service, Natural Language Processing, Knowledge Management, Email Management, AI, Web Chat, Customer Service, Linguistic Technology, Customer Experience Intelligence, Customer Intelligence, Actionable Insights, Logiciel centre de contact, service client omnicanal, Voix du Client, Analyse sémantique, and Logiciel centre de contact

  • Solutions logicielles pour les Centres de Contact

    Enghouse est un fournisseur mondial de logiciels. Nous proposons des solutions comprenant la gestion des interactions omnicanales, du canal video et l’analyse de la voix du client.

    • https://www.enghouseinteractive.fr/
Catalyst interactions
Catalyst TypeTweets Articles
Apple
Apple
Consumer Electronics, Computers and Electronics Manufacturing
Apple
Consumer Electronics, Computers and Electronics Manufacturing 		Other

11 Apr 2023


Amazon
Amazon
IT services, Consumer Electronics, Software Development
Amazon
IT services, Consumer Electronics, Software Development 		Other

23 Jul 2023


Edenred
Edenred
Financial Services
Edenred
Financial Services 		Other

3 May 2022


Tiffany & Co.
Tiffany & Co.
Luxury, Retail Luxury Goods and Jewelry
Tiffany & Co.
Luxury, Retail Luxury Goods and Jewelry 		Other

10 Jun 2022


Econocom
Econocom
IT services, IT Services and IT Consulting
Econocom
IT services, IT Services and IT Consulting 		Other

9 Jun 2017


MACIF
MACIF
Insurance, Health, Mutual insurance
MACIF
Insurance, Health, Mutual insurance 		Other

22 Aug 2023


IKEA
IKEA
Retail and Distribution, Retail
IKEA
Retail and Distribution, Retail 		Other

11 May 2023


Huawei
Huawei
Electricals, Telecommunications
Huawei
Electricals, Telecommunications 		Other

21 Jun 2022


Carrefour
Carrefour
Retail and Distribution, Retail
Carrefour
Retail and Distribution, Retail 		Other

2 Feb 2023


Montblanc
Montblanc
Luxury, Retail Luxury Goods and Jewelry
Montblanc
Luxury, Retail Luxury Goods and Jewelry 		Other

1 May 2020


Social network dynamics
Last news
Show all articles