Value proposition

Award-winning proactive conversational AI technology

ContactEngine is an award-winning proactive conversational AI technology used by large corporations across industries to automate customer communications.

ContactEngine enables you to provide proactive customer service as a business - interacting with customers through the channels they’re most comfortable with, before they need to contact you. ContactEngine AI starts and runs intelligent conversations, transforming the efficiency and costs of your operations, and revolutionizing your customer experience.

ContactEngine is deployed in multiple industries internationally, including telecommunications, banking, insurance, retail and utilities. Clients include Argos, Asda, British Gas, BT, DHL, Sky, TELUS, Verizon, Virgin Media, Whirlpool.

ContactEngine is privately owned.

Locations:
London, UK (HQ)
McLean, VA, USA
New York, USA
Texas, USA

Awards:
2020 ContactEngine named winner in 2020 Artificial Intelligence Excellence Awards
2020 ContactEngine ranks in Financial Times 1000 Europe
2020 ContactEngine ranks in Megabuyte's Top 25 list of UK Emerging Tech Stars
2019 ContactEngine wins Best Use of IP at Sunday Times Tech Track 100 Awards
2019 ContactEngine wins Gold at UK Customer Experience Awards for "Use of Technology" in partnership with BT Enterprise
2019 ContactEngine wins Gold at Golden Bridge Awards® for “Customer Service Outstanding Performance of the Year” in partnership with Verizon
2019 ContactEngine ranks in the Sunday Times Tech Track 100


Telecommunications, Business Solutions, and Software as a Service