Value proposition

Behind every spoken word is a treasure trove of voice data. Unlock these insights using the data you already capture.

As a call based business, it’s impossible to listen to every call. Even if you could, it would be difficult to determine if someone who said, “maybe” or even “no” was worth another try. RankMiner listens to 100% of your calls and lets you know who is worth pursuing and who is not. Because RankMiner separates your agents’ and customers’ voices, we can also provide rankings for agent performance.

The key to RankMiner’s voice analytics success is the 176 (and counting) features that allow voice analytics to look beyond what people say and analyze emotional behavior and tone.

Our data scientists and machine learning experts have created industry-leading predictive models that will help you increase your revenues and decrease operating costs to generate greater profits. Currently, RankMiner is creating unique models for collection agencies, inside sales teams, call center operations and agents. With our profit-maximizing predictive models, we will tell you which customers are most likely to engage with you and which ones are not. So you can focus on those customers & prospects that matter most to your business.

predictive voice analytics, voice, Machine Learning, Call Center, Artificial Intelligence, Big Data, Customer Experience, Customer Support, Collections Optimization, BPO, Outbound Phone Sales, Agent Attrition, and Employee Engagement