Hubware by Onepilot
Created in 2016
To investigate (B)
Some signals may appear as inconsistent with a regular activitySocial networks
1,188 6,086 515Activities
Technologies
Entity types
Location
55 Av. Louis Breguet, 31400 Toulouse, France
Toulouse
France
Employees
Scale: 11-50
Estimated: 2
SIREN
820030500Engaged catalyst
11
0 0Added in Motherbase
6 years, 7 months ago
Value proposition
Empower customer care agents with AI-powered smart suggestions.
Hubware was acquired by Onepilot in 2022 to build the first customer care operating system.
Hubware uses AI to provide human agents the tools they need to use the maximum amount of personal and contextual information for each response produced by the professional assistant. By creating the human/professional assistant “dream team”, companies are able to drive productivity gains and offer premium customer service.
Hubware observes how agents and customers interact; then through machine learning and data-science our “Professional Assistant” interprets the customer's situation, the question context, and predicts the correct answer that can be sent automatically or be in the form of a prepared or assisted response that needs to be validated by the agent.
artificial intelligence, customer service, machine learning, bank, and ecommerceOriginal language
Empower customer care agents with AI-powered smart suggestions.
Hubware was acquired by Onepilot in 2022 to build the first customer care operating system.
Hubware uses AI to provide human agents the tools they need to use the maximum amount of personal and contextual information for each response produced by the professional assistant. By creating the human/professional assistant “dream team”, companies are able to drive productivity gains and offer premium customer service.
Hubware observes how agents and customers interact; then through machine learning and data-science our “Professional Assistant” interprets the customer's situation, the question context, and predicts the correct answer that can be sent automatically or be in the form of a prepared or assisted response that needs to be validated by the agent.
hubwa.re
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http://ww38.hubwa.re/
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 L'Usine Digitale Online Audio and Video Media | L'Usine Digitale Online Audio and Video Media | Other 28 Sep 2018 | | |