Value proposition

We believe the frontline employee experience has the power to transform your business

Centrical, the AI Performance Experience Platform, empowers best-in-class customer experiences for the world’s leading brands by building highly engaged and productive frontline teams. The platform personalizes the employee experience, guiding individual success and growth through AI-driven performance, coaching and quality management, personalized microlearning, and voice of the employee—all wrapped in industry-leading gamification to make the experience both fun and rewarding. In addition, Centrical’s conversational AI Assistant empowers frontline managers to develop their teams through more effective and efficient coaching.

In 2024, Centrical was recognized as a leader by Frost & Sullivan in their Workforce Engagement Management (WEM) RadarTM, validating its innovative approach to employee performance and engagement.

Centrical was founded in 2013 and serves customers in 150 countries in 40 different languages. Centrical has offices in New York, Tel Aviv, and London, and customers include leading multinational enterprises such as Teleperformance, DHL, Synchrony Financial, and more.

Customer Experience, Learning & Development, Contact Center Software, Sales Operations, Gamification Platform, Frontline, Microlearning, LMS, Employee Experience, Performance Management, Employee Engagement, Employee Coaching, and Employee Performance