Value proposition

Delay is money

AirRefund is a privately held European company registered in Geneva, with offices in Geneva, Paris and Barcelona.

Our Management team is comprised of seasoned industry professionals with an average of 15 years experience in travel and customer care.

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Our Mission:

✪ Resolve the disputes between delayed or cancelled Travellers and the Airlines.

✪ Transform a distressing event into a satisfying experience leading to stronger engagement and repeat business.


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We believe that:

✪ Air transport can be stressful in itself for a number of Travellers, consequently any additional negative emotions should be kept at bay as much as possible,


✪ Promises should be kept and delivered in full, however failure to deliver on promises can happen. They should be recognized as so and handled with care, honesty and respect,

✪ Travellers should be duly informed of their rights,


✪ Claims management is an opportunity to heal a wound, satisfy a customer, secure repeat business and build long-lasting trust rather than a pain-point hidden in the basements,


✪ Making things right and sincerely caring for our customers is THE best sustainable way of doing business,


✪ Air transportation claims can only increase in the near future. Not because of the Airlines but because more and more Travellers are aware of their rights and, as time goes by, the legal environment becomes more and more customer centric and focused on protecting individuals

Travel, Compensation, Delay, Customer rights, Air transportation, Travel Experience, Customer Service, and Claims Management