Value proposition

End-to-end contact center solutions for proactive business optimization in real-time.

NICE’s contact center strategy for analytics is to provide the world’s leading companies and organizations with the most flexible, scalable and personalized methods of tapping into the power of data. With omnichannel AI-enabled analytics at the journey level, interaction level, and behavioral level, organizations can leverage interpretive and predictive insights in real-time for proactive decision making. Easy to use, out-of-the-box analysis and data visualization empowers every role across every business with focused insights to deliver optimal customer experiences – saving costs, driving revenue, improving customer loyalty, and maintaining compliance.

Interaction Analytics, Speech Analytics, Big Data, Customer Interactions, Audio Search, and Machine Learning