Value proposition

Providing customer care solutions that facilitate world-class customer experiences. #Conversational-AI #BusinessApps

At Bucher + Suter, we redefine customer experience by transforming contact centers into future-ready hubs of innovation and efficiency. As a trusted partner of Cisco and Salesforce, we specialize in seamlessly integrating collaboration tools, omnichannel routing, AI automation, and best-in-class CRM systems. With our cutting-edge solutions, businesses can elevate their customer and agent experiences while achieving scalability and 24/7 operational excellence.

Why Choose Us?
1. Empowered Customer Experience: Harness the power of digital transformation to deliver personalized, proactive, and efficient customer interactions.
2. Unmatched Integration Expertise: From Salesforce to Microsoft Dynamics and Webex, our CRM connectors are globally recognized for their excellence.
3. Future-Ready Solutions: Whether you prefer on-premise systems, public cloud, or hybrid approaches, our expertise ensures your transition to modern, cloud-based platforms is seamless.
4. Global Reach, Local Expertise: With offices in Switzerland, Germany, and the USA, we proudly serve over 400 customers in 60+ countries, supporting 200,000+ agents worldwide.

Our Vision
We believe in creating solutions that don’t just meet today’s needs but anticipate tomorrow’s challenges. Through intelligent automation and data-driven insights, we enable organizations to optimize operations, boost productivity, and foster meaningful connections.

Partner with Us
Let’s work together to build intelligent, agile, and scalable contact center ecosystems that drive growth and innovation. Connect with us today to explore how we can revolutionize your customer experience strategy.

Cisco Contact Center, Omni-Channel, Call Center Software, Third Party CRM Integration, Contact Center Applications, Email, Cisco Finesse Add-On, Cisco Reporting, Recording, CCAI, Analytics, Conversational AI, Cognitive Services, Workforce Management, Quality Management, Cobrowse, WebRTC, Cloud Contact Center, Webex, GDPR Compliant, Virtual Assistant, Chatbot, Voicebot, Customer Experience, and Connected CX