Value proposition

We create breakthrough growth throughout the customer experience.
Part of EssenceMediacom North.

We are EM Code, formerly Code Computerlove. We are a Customer Experience, AI and Innovation Agency in Manchester.

Since our inception in 1999, we have navigated substantial industry transformations and consistently adapted our attitudes, beliefs, and approaches to stay ahead.

For over 25 years, EM Code has helped shape some of the UK’s leading brands and businesses. We are renowned for our human-centred thinking, digital design excellence, and modern engineering practices. Our eclectic client base includes big organisations like the BBC, fast-moving start-ups like LightSpeed Broadband, and local heroes like Manchester Pride. We even launched a global number-one app, The Higher Lower Game.

Recognising the need for constant evolution, our agency is structured always to help our clients and partners adapt to rapidly changing customer and market needs. Our approach is agile, collaborative, and flexible. We start where we can deliver the biggest results, then test, learn, and improve before moving on to the next goal.

We are officially recognised as a Great Place to Work, with 98% of our team saying the working environment is welcoming, friendly, and fun, and 98% agreeing that people are treated fairly regardless of race, age, or sexual orientation. EM Code is full of talented, passionate individuals who love collaborating and helping each other out, and our client partners trust us to do world-class work.

As an equal-opportunity employer, we are committed to promoting inclusivity and diversity at EM Code. We actively encourage applications from black and ethnic minority groups.

Experience Design, Digital Transformation, Product Development, Service Design, Software Engineering, Conversion Optimisation, Digital Strategy, Content Design, Design Sprints, Brand Strategy, Organisational Change, Innovation, Human-Centred Design, Business Design, Agile Methodology, Experimentation, Fractional Leadership, Coaching & Consultancy, User Research, Brand Experience , and Design Thinking